Duplicate ID / Phone Number / Email

Fastwork has a strict one person = one account policy. This means if a national ID, phone number, or email has already been used, it cannot be registered for another account.

If you see an error message:
"This number has already been used on another account"
— it means the data is already registered.

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🚩 Case 1: Unable to Verify Phone Number or Email

1. Try logging in with the phone number or email that has the issue.

2. Click "Forgot Password". The system will send a verification code to that phone number/email.

3. Enter the verification code to log in.

4. Once logged in, you can update account details (password, profile, etc.).

👉 Note: If you have previously chatted with freelancers through the old account, it’s best to continue the project from that account so your history remains intact.

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🚩 Case 2: ID Verification Always Fails

1. Try logging in with another phone number or email that might have been used to register.

2. If it still doesn’t work, contact the support team and prepare the following:

   • Your national ID number (for verification).

   • A short description of the issue.

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Need More Help?

📧 Email: [e-mail]
💬 Live Chat di Facebook: Fastwork Indonesia
📱 WhatsApp: [phone]