Refund & Cancellation Policy on Fastwork

At Fastwork, we always strive to protect both clients and freelancers. That’s why all transactions through Fastwork are safer—we act as a trusted intermediary in the payment process 💳✨

🔹 When Can a Project Be Canceled?

• Cancellation can only be made when the order status is “In Progress.”

• After that, the Fastwork team will review the reasons from both parties before making a decision.

🔹 What Do We Consider When Reviewing Cancellations?

• Freelancer’s quotation → project details, promised deliverables, specific requirements, and additional fees.

• Chat on the Fastwork platform → all communication within the platform serves as the main reference.

• Project progress → we check how much work has been completed and the quality of the results delivered.

🔹 Cancellation Reasons from Clients

• Freelancer unresponsive → if the freelancer goes missing or misses the deadline, the client can request a full refund.

• Freelancer cannot continue → the client is entitled to a full refund. (Freelancers who frequently cancel may find it harder to get projects in the future.)

• Work not matching the quotation → it’s best to try negotiating a revision first. If no solution is found, report it to us.

• Unsatisfactory work quality → request revisions first; if still unresolved, escalate to Fastwork.

• Client changes mind → the Fastwork team will review the project’s progress and reason for cancellation.

🔹 Cancellation Reasons from Freelancers

• Client unresponsive → if the client cannot be contacted until the deadline approaches, the freelancer may report it.

• Change in brief/scope → if the client adds new requirements after payment, negotiate revisions/additional fees. If no agreement is reached, escalate.

• Freelancer cannot continue → same process as above, subject to team review.

🔹 Key Considerations

• The final work will be compared against the freelancer’s portfolio and the written project details.

• The Fastwork team may request additional evidence (chats, documents, drafts).

• If one party fails to respond with evidence, the decision will be made based on available information.

🔹 Rights to Final Work (Copyright)

• If the client receives a full refund, they are not allowed to use the work. Copyright remains with the freelancer.

• If the freelancer has been paid (full or partial), copyright is automatically transferred to the client.

🔹 Final Note

The decision on fund distribution made by Fastwork is final.